Refund policy

Returns & Refunds Policy

At Sleeks Clothing, all items are sold brand new and 100% authentic. We want you to be happy with your purchase, so please read our returns policy before placing an order.

This policy does not affect your statutory rights under UK consumer law.

1. Order Cancellations

Once an order has been placed, we aim to process and dispatch it as quickly as possible.

If you wish to cancel an order, please contact us at support@sleeksclothing.com as soon as possible, quoting your order number.

If your order has already been dispatched, we may be unable to stop the parcel or cancel the delivery. However, this does not affect your legal right to cancel most online purchases after receiving your order, as explained in our returns policy below.

2. Returns

If you change your mind about an online purchase, you generally have 14 days from the day after receiving your order to notify us that you wish to cancel your purchase.

Once you have notified us, you have a further 14 days to send the item back.

To request a return, email support@sleeksclothing.com with your order number and details of the item you wish to return. Please wait for our return instructions before sending anything back.

Items should be returned in their original condition, with tags and packaging included where possible. You may handle an item as reasonably necessary to check its fit and appearance. If an item has been handled beyond what is necessary and its value has decreased, we may be entitled to make a deduction where permitted by law.

3. Return Postage

For change-of-mind returns, customers are responsible for the direct cost of return postage, provided this has been made clear before purchase.

If Sleeks Clothing arranges the return postage, a £3.99 return postage charge may apply where the charge has been disclosed and agreed as the cost of the return service.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

If an item is faulty, damaged or not as described, please contact us before returning it. We will cover reasonable return costs where required by law.

4. No Refunds for Change-of-Mind Returns

Sleeks Clothing does not provide refunds for change-of-mind returns or unwanted items.

Before placing an order, please ensure that you have selected the correct item, size and colour. We do not offer refunds where you simply change your mind, order the wrong size or no longer want the item.

This section does not affect your statutory rights. If an item is faulty, damaged, incorrect or not as described, you may be entitled to a refund, repair or replacement under applicable UK consumer law, as explained below.

5. Faulty, Damaged or Incorrect Items

All items sold by Sleeks Clothing are advertised as brand new and authentic.

If your order arrives faulty, damaged or different from the item described, please email support@sleeksclothing.com with your order number, details of the issue and photographs where possible.

We ask customers to contact us before returning an item so we can provide the appropriate instructions.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances, you may be entitled to a refund, repair or replacement.

For most faulty goods, you have a 30-day short-term right to reject the item for a refund. After this period, repair or replacement may be the appropriate first remedy, subject to your statutory rights.

Sale items are also covered by your statutory consumer rights. Nothing in this policy limits those rights.

6. Exchanges

We do not currently offer direct exchanges.

If you require a different size or item, you may return the original item in accordance with this policy and place a new order, subject to availability. No refund will be provided for a change-of-mind return.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

7. Contact Us

For all order cancellation, returns and refund enquiries, please contact:

Sleeks Clothing

Email: support@sleeksclothing.com

Please include your order number in all correspondence to help us resolve your enquiry as quickly as possible.

8. Your Statutory Rights

This policy is intended to explain our returns process and does not affect your rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where any part of this policy conflicts with your statutory rights, your statutory rights will apply.