Frequently Asked Questions
Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about our streetwear business. If you don’t find what you’re looking for, please don’t hesitate to contact us directly.
General Information
Q: Who are you? A: We are Sleeks Clothing, a UK-based streetwear brand, dedicated to providing high-quality and stylish. We aim to provide the best selection of active and streetwear from various brands, together in one place.
Q: Where are you located? A: We are headquartered in West Yorkshire, but our products are available for purchase online and we ship worldwide.
Q: How can I contact you? A: You can reach us via email at sleeksclothing@mail.com or through our social media channels.
Ordering and Payment
Q: How do I place an order? A: To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept? A: We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal and Apple Pay.
Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.
Shipping and Delivery
Q: Do you ship internationally? A: Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Q: How long will my order take to arrive? A: For UK orders, delivery typically takes 2-5 business days. International orders may take 7-14 business days, depending on the destination. Please note that these are estimated times and actual delivery may vary.
Q: How can I track my order? A: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
Returns and Exchanges
Q: What is your return policy? A: We offer a 7-day return policy damaged items with the original tags attached. If you are not satisfied with your purchase, please contact us to initiate a return.
Q: How do I return an item? A: To return an item, please email us at sleeksclothing@mail.com with your order number and reason for return, with photo evidence attatched. We will provide you with return instructions and a return address.
Q: Can I exchange an item? A: Unfortunately, at this moment in time, we are unable to accept exchanges.
Products and Sizing
Q: How do I know what size to order? A: If you’re unsure, please contact us for assistance.
Promotions and Discounts
Q: Do you offer any discounts or promotions? A: We frequently run promotions and offer discounts to our customers. To stay updated, sign up for our newsletter and follow us on social media.
Q: How can I use a discount code? A: At checkout, enter your discount code in the designated box and click "apply." The discount will be applied to your total order amount.
Other Questions
Q: How can I stay updated on new releases and events? A: Sign up for our newsletter and follow us on social media to receive updates on new releases, exclusive events, and special offers.
We hope this FAQ has been helpful. If you have any other questions, please don’t hesitate to get in touch with us. Thank you for supporting SleeksClothing!